我們的退款和退貨政策有效期為7天。如果距離您購買商品已超過7天，我們將無法為您提供全額退款或換貨服務（不包括拆封後的商品）。
有關退款和退貨的問題，請聯繫我們:客服專線:0952706019
客服信箱:liu0952706019@gmail.com
要符合退貨資格，您的商品必須是未使用且保持收到時的相同狀態。商品還必須處於原始包裝中。(0茶)
以下幾種商品不退換：食品、鮮花、報紙、雜誌等易腐壞商品不退換，私密用品、衛生用品、危險品、易燃液體、易燃氣體等商品不退換。
其他不可退回物品：
- 禮品卡
- 可下載的軟體產品
- 一些保健和個人護理用品
為了完成您的退貨，我們需要收據或購買證明。
請勿將購買的產品退回給製造商。
在某些情況下，只能給予部分退款：
- 有明顯使用痕跡的書籍
- 已開封的CD、DVD、VHS磁帶、軟體、視頻遊戲、盒式磁帶或黑膠唱片。
- 任何物品未處於原始狀態，或因非我方過錯的原因而損壞或缺少零件。
- 任何物品在交付後7天以上被退回
- 退款
一旦我們收到並檢查了您的退貨，我們會發送電子郵件通知您我們已收到您的退貨。我們也會通知您退款是通過還是被拒絕。
如果你被批准了，你的退款將被處理，並且在一定數量的天數內，信用額度將自動應用於你的信用卡或原始支付方式。
退款延遲或未收到
如果你還沒有收到退款，首先再檢查一下你的銀行帳戶。
然後聯繫你的信用卡公司，你的退款可能需要一些時間才能正式發佈。
接下來請與您的銀行聯繫。退款通常需要一些時間才能到賬。
如果你已經做了所有這些，你仍然沒有收到你的退款，請聯繫我們{電子郵件地址}。
待售物品
僅可對正常定價商品進行退款，促銷商品無法退款。
交易
我們只更換存在缺陷或損壞的商品。如需更換相同商品，請發送電子郵件至{email address}，並將商品寄送至：{physical address}。
禮物
如果商品在購買時被標記為禮物並直接寄送給您，您將收到一張等值的禮品信用額。一旦收到退回的商品，禮品券將郵寄給您。
如果商品在購買時未被標記為禮物，或者送禮者將訂單寄給自己以便稍後轉贈給您，我們將向送禮者發送退款，他們將發現您的退貨。
貨運退貨
要退回商品，您應該將商品郵寄到：{物理地址}。
您需要自行承擔退貨產生的運費。運費不予退還。若獲得退款，退回商品的運費將從退款金額中扣除。
根據您居住的地方，交換的產品到達您手中的時間可能有所不同。
如果您退回的是價格較高的商品，可以考慮使用可追蹤的運輸服務或購買運輸保險。我們不能保證會收到您退回的商品。
https://tea-abu.github.io/abu-tea-tree/
需要幫助嗎？
有關退款和退貨的問題，請聯繫我們:客服專線:0952706019
客服信箱:liu0952706019@gmail.com
Our refund and returns policy lasts 7 days. If 7days have passed since your purchase, we can’t offer you a full refund or exchange.(Not inclunding open the package)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.